The best way to order is to get in contact with our sales team by emailing sales@illuminatedpromotions.co.uk or telephone us.

Artwork can be provided as an outlined image. This could be an Ai, EPS or PDF file. JPEGs can be used on occasion, but sometimes can incur additional artwork charges for outlining.

Yes you do. As standard an electronic proof will be emailed to you to ensure the accuracy of your order. It’s then up to you to check your logo, position & any pantone references before confirming you are happy to proceed. Physical proofs are available on request, but may incur additional charges and require extended production time. 

When we personalise a product, the production facility must translate the artwork into a useable format for their machines such as a screen or die depending on the decorating technique used. This process is referred to as a “set-up” or “origination” charge. We will be happy to explain each process in more detail.

The smallest number of items that can be purchased for any one product. The moq will vary form product to product. Stocked items usually have lower minimum orders, bespoke designs will have higher minimum orders.

If you can’t find the promotional product you’re looking for, let us know. Chances are we will be able to find it and provide a competitive quote even if it’s not on our websites.

Delivery varies from product to product, so unless otherwise stated, delivery is not included. Please contact us for accurate delivery costs.

Delivery time depends on the product. Most items we deliver within 1-2 weeks from artwork approval. Larger orders may take a bit longer. Bespoke products will take the longest due to the design, sampling and delivery time involved.

Yes, you can. Some orders will be based on Proforma payment terms for new customers and a tight initial order delivery deadline. But our credit team will access and review all customers on a case-by-case basis to be able to offer customers 30 Days Credit Terms whenever we are able to do so.